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BAKING SHOP
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KITSBY x MIKE CHEN
DESSERT SHOP
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DESSERT BAR
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BAKING SHOP
Kits
Mixes
Kitchen & More
KITSBY x MIKE CHEN
DESSERT SHOP
Dessert Boxes
Cakes
DESSERT BAR
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FAQs

Frequently Asked Questions

PRODUCTS

How does Kitsby work?

What is included in my package?

What ingredients or supplies do I need at home?

What types of recipes do you offer?

How do you come up with your recipes?

I have dietary restrictions; can I purchase a box?

What is the shelf life of your products and how should I store them?

Do you provide nutritional and calorie information?

How do I rate a recipe?

ORDERS

How do I apply a discount code?

Can I place a larger corporate order for multiple Kitsby items?

SHIPPING

Does Kitsby deliver to me?

When will I receive my package?

Who delivers my package?

Do I need to be home to receive my package?

How do I track my delivery?

Will my food stay fresh in transit?

What should I do if my delivery is late?

What if my delivery is missing an ingredient?

What should I do if there’s an issue with one of my ingredients?

My box was delivered later than expected. Can I still use the ingredients?

RETURNS

What is your refund policy? 

CONTACT

How do I contact customer service?

Who should I email with a press inquiry?

Who should I contact with a food vendor/supplier inquiry?

 

 

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KITSBY DESSERT BAR


186 Grand Street
Brooklyn, NY 11211

Thu: 3-9 pm
Fri: 3-9 pm
Sat: 2-10 pm
Sun: 2-10 pm

Open for dine-in and take-out.
Phone number: (917) 530-5006

Kitsby at Chelsea Market


75 9th Ave
New York, NY 10011

Wed-Sun: 11 am-7 pm

We’re located inside Pearl River Mart Foods in Chelsea Market.

Visit us and grab some lava cakes, roll cakes, and more, to go!

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