FAQs
Frequently Asked Questions
PRODUCTS
What is included in my package?
What ingredients or supplies do I need at home?
What types of recipes do you offer?
How do you come up with your recipes?
I have dietary restrictions; can I purchase a box?
What is the shelf life of your products and how should I store them?
Do you provide nutritional and calorie information?
ORDERS
How do I apply a discount code?
Can I place a larger corporate order for multiple Kitsby items?
SHIPPING
When will I receive my package?
Do I need to be home to receive my package?
Will my food stay fresh in transit?
What should I do if my delivery is late?
What if my delivery is missing an ingredient?
What should I do if there’s an issue with one of my ingredients?
My box was delivered later than expected. Can I still use the ingredients?
RETURNS
CONTACT
How do I contact customer service?
Who should I email with a press inquiry?
Who should I contact with a food vendor/supplier inquiry?