What is your refund policy?
What is your refund policy?
Refunds
All of our boxes are backed by a quality guarantee. If, for any reason, you are not 100% satisfied with your order, please send us a message on our Contact page or at hello@kitsby.com. We’ll be happy to help makes things right.
Our policy lasts 14 days. If 14 days have gone by since the delivery of your item, unfortunately we cannot offer you a refund. We will only issue a refund if your item was defective or damaged. If you'd like to replace your item, we can issue you a refund so you can purchase the same item from our website. In the event that you’re missing an ingredient for a recipe, we can also mail the missing ingredient to you. Depending on where you live, the time it may take for your missing product to reach you may vary.
To complete your refund, we require a receipt or proof of purchase, i.e. an order confirmation sent to your email. We may also require photo documentation of the product you are dissatisfied with before issuing a refund. When your refund is processed, a credit will automatically be applied to your credit card or original method of payment within a certain amount of days, depending on your bank.
Late or missing refunds
If you haven’t received your refund, please send us a message on our Contact page or at hello@kitsby.com. Please note that you can also contact your credit card company and/or bank since it may take some time before a refund is officially posted.
Gifts
If the item was a gift, either shipped directly to you or shipped to the gift giver then given to you, the refund will be issued to the gift giver.